Welcome to SERFF Online Help

On Demand Tutorials

Watch recorded tutorials on topics related to SERFF.

Help Topics

Browse through answers to the most common questions asked of the SERFF Help Desk.

User Manual

Download the SERFF user manual by chapter or in its entirety.

Release Notes & Known Issues

Get an overview of the features introduced in past releases of SERFF. Also available is a list of known issues in the current release.

PPACA

Learn more about changes made to SERFF in support of the Patient Protection and Affordable Care Act.

Plan Management

Learn more about changes made to support SERFF Plan Management.

Didn't find what you needed here?

The SERFF Help Desk is a great source of information.

Contact the SERFF Help Desk by calling 816-783-8500 or emailing serffhelp@naic.org.